Shipping & Returns

Shipping Information

Most orders ship within two business days!

USA Pricing

  • For orders up to 13 ounces (Leash Belts, Fleece toys and other small items) we charge $2.99 for USPS First Class Mail (2-3 day delivery).
  • For orders over 13 ounces up to 5 pounds (up to 4 Flirt Poles or Super Tugs) we charge $6.99 for USPS Priority Mail (2-3 day delivery).
  • For orders over 5 pounds (5 or more Flirt Poles or Super Tugs) we charge $14.99 for UPS Ground (2-5 day delivery).

International Pricing

After adding items to your cart, please use the "Estimate Shipping and Tax" tool on the Shopping Cart page to view pricing for USPS Priority Mail International.  Please be aware that any taxes, duties, and fees are NOT included with your shipping quote and will be your responsibility upon receipt of your package.

Special Requests

If you want a shipping method used that is not listed, please contact us and we will do our best to accomodate your request.

Free Shipping Promotion

Orders Qualifying for Free Shipping:

  • Must ship to an address in the US via shipping method of our choice (usually USPS Priority Mail or UPS Ground).
  • Must total over $50 in eligible items.
  • Does not apply to wholesale orders.
  • Coupon code SHIPFREE must be applied to cart before checkout.

More details: The $50 item total is calculated before shipping, and any applicable taxes will not add to the total to earn free shipping. If entering a discount code brings your item total under $50, the free shipping will no longer apply.

 

Return/Refund Policy

Worried your dog won't play with our toys? Worried your dog will destroy our toys in one day? Well, stop worrying and start ordering! All Squishy Face Studio brand products can be returned within one year of purchase for a full refund - for ANY reason, no questions asked.